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After-Sales Service
Equipment delivery is not the end, our services continue throughout the equipment life cycle
Reliable After-sales Service for Your Cobot Systems
Equipment delivery is not the end of our responsibility, but the starting point of long-term service. GLS Robot provides remote technical support, maintenance guidance, spare parts supply and troubleshooting assistance to ensure that your robotic workstation can operate reliably after installation.
We are also committed to establishing long-term cooperative relationships with agents, distributors and local service partners. Whether your equipment requires parameter adjustments, operating guidance, replacement parts, or fault diagnosis, our technical team can assist you in responding quickly to reduce downtime for end users.
Our After-Sales Commitment
What You Can Expect After Your System Goes Live
Responsive Support
We respond promptly to technical inquiries and fault reports. In case of urgent production issues, please contact us directly by phone or WhatsApp for immediate guidance.
Practical Troubleshooting
Our engineers have real production experience. When something goes wrong, we help you identify the root cause and resolve it — not just reset the alarm.
Spare Parts Availability
We keep records of every system we deliver and provide you with advice on spares, consumables and replacement parts when needed.
Maintenance Guidance
We provide checklists, maintenance plans and related documentation to help your team keep your system running well throughout its life.
Maintenance and Inspection
Consistent maintenance is the most reliable way to avoid unplanned downtime. We provide inspection guidance, maintenance schedules and checklists tailored to your specific robot system.
Maintenance Support Includes:
- Preventive maintenance schedule
- Robot joint, cable and seal inspection guidance
- Safety device and sensor periodic testing
- Lubrication, cleaning and protection guidance
- Maintenance log templates
- Annual inspection recommendations
Welding Robot — Key Inspection Items
| Component | Recommended Interval |
|---|---|
| Contact tip and nozzle | Daily or per shift |
| Welding torch and neck | Weekly |
| Welding cable and ground cable | Monthly |
| Wire feeder roller and liner | Monthly |
| Shielding gas hose and fittings | Monthly |
| Robot wrist cover and seals | Quarterly |
Palletizing Robot — Key Inspection Items
| Component | Recommended Interval |
|---|---|
| Suction cups or gripper pads | Weekly |
| Air tubing and pneumatic fittings | Monthly |
| Proximity and photo sensors | Monthly |
| Conveyor belt and roller condition | Monthly |
| Pallet guide and stop pins | Monthly |
| Safety light curtain alignment | Quarterly |
Spare Parts Support
When you need to replace a component, our team can assist you in identifying the correct parts, provide installation recommendations, and guide you through the replacement process.
We Support:
- Consumable parts identification and supply
- Spare parts recommendation for preventive stock
- Replacement installation guidance
- Compatible alternative parts recommendation
- Urgent parts inquiry handling
We recommend maintaining a basic stock of high-consumption items such as contact tips, nozzles, torch liners and suction cups to minimize production disruption.
Troubleshooting Reference
Common Issues and How We Help Resolve Them
Welding Robot Troubleshooting
| Problem | Possible Cause | How We Help |
|---|---|---|
| Inconsistent weld seam quality | Parameter error, torch angle, fixture positioning | Parameter review and path recalibration |
| Poor arc starting | Arc start offset, machine setting mismatch | Arc start correction and machine setup |
| Excessive spatter | Voltage or wire feed speed imbalance | Parameter and gas flow optimization |
| Robot cannot reach weld position | Layout or fixture positioning issue | Trajectory replanning and layout adjustment |
| Weld undercut or incomplete fusion | Travel speed too high or heat input too low | Speed and parameter recalibration |
| Arc stops unexpectedly | Collision detection triggered or wire jam | Recovery guide and wire feed inspection |
Palletizing Robot Troubleshooting
| Problem | Possible Cause | How We Help |
|---|---|---|
| Stacking position offset | Sensor drift or pallet misalignment | Sensor calibration and guide adjustment |
| Product dropped during handling | Gripper mismatch or pressure drop | EOAT inspection and pressure check |
| Conveyor jam or missed detection | Sensor fault or timing issue | Signal check and conveyor adjustment |
| Program not switching after changeover | Product parameter mismatch | Program update and operator guidance |
| Robot stops with alarm | Overload, signal loss or safety trigger | Alarm diagnosis and recovery support |
Cannot find your issue?
Contact our service team with a description, photo or short video.
We will respond with a diagnosis.
Documentation and Resources
Technical Resources Available to Every Customer
Information list:
- ✅ Robot workstation user manual
- ✅ Installation and commissioning guide
- ✅ Maintenance checklist — daily and periodic
- ✅ Welding robot operation and programming guide
- ✅ Palletizing robot operation and programming guide
- ✅ Safety operation instructions
- ✅ Electrical wiring diagrams
- ✅ Common alarm code reference list
- ✅ Spare parts reference list
- ✅ Video tutorials for key operations
Service Process
How Our After-Sales Service Works
1.Contact Us
Report your issue by phone, email or WhatsApp,Share photos, videos or alarm codes if available
2.Remote Diagnosis
Our engineer reviews the situation and identifies,the likely cause
3.Guidance or Solution
We provide remote instructions, program corrections,parameter adjustments or spare parts recommendation
4.Resolution Support
We support you through the full resolution process,until normal production is restored
5.Follow-Up
We follow up to confirm stable operation and provide,preventive recommendations to avoid recurrence
Frequently Asked Questions
How long does it take to receive a reply after submitting a service request?
Our technical team usually responds within 24 hours. For urgent production issues, you can contact us directly by phone or messaging app for faster support.
Do you provide on-site service?
Yes. When remote support cannot resolve an issue, we can provide on-site service. We will negotiate an itinerary and time with you based on your location and urgency.
Do you provide spare parts?
Yes. We provide spare parts for welding robots, palletizing robots, welding guns, clamps, sensors, cables and other critical components. We can also recommend a list of essential spare parts based on your system needs.
If the welding quality is unstable, can you help?
Can. We can help you check welding parameters, gun status, wire feed system, gas supply and robot path settings to identify root causes and optimize performance.
How to order replacement parts?
You can contact our service team with the part name, photo or system serial number. We will confirm the specifications and arrange shipment as soon as possible.
Get a free quote →
Need Support for Your Robot System?
Whether you have a production issue, a maintenance question or need spare parts guidance — our service team is ready to help.Contact us and we will respond within 24 hours.
